Service Request Form

The #1 reason you need Medical Refrigeration Preventative Maintenance.

It’s easy to take our medical refrigeration for granted and often they break down before we notice how well they’re running. Regular preventive maintenance helps to extend their lifespans and maintain efficiency. Your medical refrigerators and freezers are hardworking appliances since they continue running all day every day to keep important items at specific temperatures. By performing regular preventive maintenance, you can’t guarantee that your fridge will not break down, but it will be less likely to have problems.

The National Vaccine Storage Guidelines recommend an annual service to ensure your unit is in good working order.

Have a professional regularly inspect your equipment for signs of trouble and preventing problems before they turn into breakdowns.

The majority of operational sub-par conditions that can plague your refrigeration system will result in your system working harder, which will likely hasten repairs and drive up electricity costs. An ignored problem can result in a costly breakdown.

Worse yet, the consequences of an unchecked problem could be a complete system failure where the entire contents of the refrigeration unit become compromised and inevitably lost.

What’s Included in a Preventative Maintenance:

  • Check installation of unit within guidelines
  • Clean under, behind, and around the fridge unit
  • Clean, and check the condenser
  • Check the piping for any damage
  • Check the evaporator for any icing
  • Check the drains are clear
  • Check the controller functions correctly
  • Clean the compressor and the surrounding area
  • Check the door seals for any damage, verify the seal condition
  • Check control panel and parameters
  • Check the refrigerator is adequate for the stock being carried
  • Check the probe is clear of product and situated in free air

Turn around time should be within 1 week of request for Metro areas

Medical Refrigeration Temperature Calibration

The storage of vaccines in medical refrigerators typically requires temperatures between 2°C and 8°C. Preserving the efficacy of vaccines requires that they are consistently stored within this temperature range. According to the National Institute of Standards and Technology (NIST), 35% of the worldwide vaccine supply is wasted due to transportation or storage at inappropriate temperatures.

Proper temperature monitoring is essential to protect sensitive and costly vaccines. Medical or lab refrigerators and freezers come equipped with digital controllers featuring sensitive temperature probes to monitor the unit’s temperature. Over time, the capabilities of measuring instruments can wander resulting in the accuracy of the equipment falling outside acceptable levels. Hence the requirement for medical fridges and secondary temperature monitoring devices to be calibrated annually.

Calibration is the process of comparing the display reading of your measuring equipment against another piece of testing equipment which itself has been checked against a known and verified source to establish a level of accuracy.

It is recommended that the probe and controller are calibrated on a bi-annual basis to ensure that what the readout temperature is recording is accurate to what is going on inside the unit.

Terms and Conditions for Service and Repairs

The service requested above (Service) is subject to the terms below.


The customer must acknowledge that repair, replacement and Service times provided are estimates only and may be varied.


The customer must make full payment for the Service upon completion of the Service and the provision of an invoice, unless otherwise agreed by Euro Chill. The customer acknowledges and agrees to pay a deposit for the Service, if requested by Euro Chill.

Euro Chill reserves the right to charge late payment fees, administration fees and legal costs for recovering overdue amounts. Euro Chill reserves the right to suspend or cancel scheduled Services if the customer has overdue amounts.

Service fee

Euro Chill reserves the right to charge a $275 (inclusive of GST) Service call-out fee (such as for a technician to conduct an onsite inspection), including in the following circumstances:

  • No fault was found at the time of inspection;
  • The fault was user-related and not a defect, such as where the product has been improperly used or abused;
  • The quote to repair is declined by the customer;
  • Parts required to complete the repair are no longer available from the manufacturer and/or supplier;
  • Service booking is canceled by the customer without at least 24hr notice;
  • The customer fails to make themselves available, or, provide safe access to the property, at the time of the Service booking.