Frequently Asked Questions

Euro Chill aim to provide the best advice and support before and after your purchase.  Please contact us directly, should you have any specific query not covered off in this section, and we’ll be sure to give you an answer

 

GENERAL

Why should I deal with Euro Chill?

Euro Chill only stock the best International & Australian brands, to ensure that the products we provide are of the highest quality and reliability. If you can’t find the product that you’re looking for simply talk to one of our friendly staff members and we’ll be sure to assist.

 

Is all your equipment available to view on-site?

Euro Chill supply an extensive range of product in order to meet all of our client needs.

It is not physically possible to have all stock on display, but if your related inquiry product is in stock, then please contact us to make an appointment to view on site

 

Is every product featured on your website in stock?

Euro Chill stock a very extensive range of products and we do our very best to make sure that all models are in stock and available for immediate delivery

If you wish to confirm that a product is in stock, simply contact us and speak to one of our friendly staff members.

 

Why can’t I see the prices for any product?

We want to make sure that the product you’re after first and foremost best suits your requirement.

We are also committed to supplying quality refrigeration at affordable prices, and as such continually engage our business partners to supply us with the best possible terms, so contact us for best pricing and personalised service.

 

Do you buy or trade in used equipment?

Please contact us to discuss any specific request

DELIVERY

Do you deliver to all states

Euro Chill have a National Distribution network

How much is delivery?

Delivery rates will depend on a number of factors, such a type of unit, suburb etc.

Euro Chill are committed to sourcing the best possible freight rates for our valued clients

What does freight cover?

Freight covers kerbside delivery to site only. Freight price does not include unpacking, positioning of equipment or connection to services.

Freight does not include removal of old unit or removal of packaging, but this can be arranged.

If you have specific freight needs please contact us to discuss in detail

Do I need to check that the unit I’ve ordered will fit?

Yes, It’s the purchaser’s responsibility to ensure that unit will fit through doorways and into allocated space

Purchaser also needs to declare any specific delivery issues, such as steps, lifts, access times, security clearance etc.

Failure to notify us of any detail that prevents completion of delivery will still be charged and is non-refundable

Can I pick up my order?

Depending on your location and the type of unit, this may be possible.

If your vehicle is deemed not safe to transport your purchase, in the interest of your health and safety and that of others we will not load it.

Please discuss with us prior to purchase if you wish to collect your own goods

What are your delivery times?

We deliver Mon to Friday standard business hours

For deliveries outside of this window, please contact us to discuss your specific needs

 

PRODUCTS

Are all your units new?

Yes, unless stated otherwise

We also sell a select range of used equipment when available

Can I rent directly from Euro Chill?

Yes, Euro Chill can tailor a specific rental agreement for any piece of equipment we sell

Can I rent a Vacc-Safe vaccine refrigerator?

Yes, Euro Chill are the only Australian company offering rental options on vaccine fridges

I urgently need a replacement vaccine fridge, can you help?

Please contact us immediately, and depending on location we can despatch a Vacc -Safe vaccine fridge urgently

What is the warranty on your products?

Every product has a different manufacturer’s warranty, so please contact us and we will inform you of standard warranty and optional additional warranty if available

 

PAYMENT

How do I pay for my goods?

You will be sent a tax invoice with all banking details, to make a secure online payment

Please contact us if you wish to make payment via another method

Can I pay on delivery?

Full payment is required prior to despatch, unless agreed prior

Can I cancel my order?

A restocking fee of 25% of purchase cost will apply, unless agreed prior in writing

 

SERVICE

My unit is not working, what do I do?

Please contact us for service requests

Do I need to regularly clean & maintain my unit?

Yes, failure to properly maintain and service your unit, may result in shorter lifespan as well as potentially being liable for service costs

Can anyone service my unit?

No, please contact Euro Chill for best advice on service technicians

Where is the serial number of my unit?

The serial number is generally located on the inside of the unit

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